At Qumaash Pk, we take pride in offering high-fabric products. We strive for your complete satisfaction, and while we hope every product meets your expectations, we understand that refunds or exchanges may be necessary under certain circumstances.

1. Eligibility for Refunds and Exchanges

• If you receive a product that is defective or not as described, you are eligible for a refund or exchange.
• Refund or exchange requests must be initiated within 3 days of receiving the product. Kindly contact our customer support team to specify your issue before returning any items.

2. Process for Refunds and Exchanges

• Once your request is received, we will verify the claim and provide instructions on how to proceed. You may be required to send the item back to our official address or an alternative address given by our customer support team.
• All items returned must be unused, in their original packaging, and include all tags, labels, or accessories.
• The cost of return shipping will be the responsibility of the customer unless the product was defective or sent in error.

3. Conditions for Return and Exchange

• Products showing signs of use, wear, or damage not due to a manufacturing defect will not be eligible for a refund or exchange.
• Please note that custom-made or personalized items are non-refundable unless they arrive damaged or defective.

4. Refund Timeline

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method.

5. Disclaimer on Product Variations

• We strive to display our products as accurately as possible; however, colors may vary slightly due to photographic lighting sources or your device’s display settings.
• Variations in natural materials used for our products (e.g., handwoven prayer mats) may also result in minor differences in texture or design. These should not be considered defects.

6. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at our whatsapp with your order number and photos of the damage.
• We will cover all shipping costs for replacements in the case of damaged or incorrect products.

7. Exceptions

• Sale items and gift cards are non-refundable and cannot be exchanged.
• If a refund or exchange is requested beyond the 3-day window, we reserve the right to refuse the request unless there are extenuating circumstances.

8. How to Initiate a Refund/Exchange

• To initiate a refund or exchange, please contact our customer support team via our whatsapp or through our website’s contact form. Please provide your order number, details of the issue, and any supporting photos or documents.

Note:

• Qumaash Pk reserves the right to modify this policy at any time without prior notice. It is the customer’s responsibility to review this policy regularly.

For further queries, feel free to contact us at admin@qumaashpk.com.