FAQs
Go through our frequently asked questions.
Refunds
Items that are defective or not as described are eligible for a refund or exchange. Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
Contact our customer support team within 3 days of receiving the product. Provide your order number, issue details, and any supporting photos. You’ll receive instructions on how to proceed.
Once your returned item is received and inspected, the refund will be processed within 7-10 business days and issued to your original payment method.
Delivery
Delivery times vary by location. Typically, domestic orders within Pakistan take 3-7 business days.
Yes, once your order is dispatched, you will receive a tracking number via email or WhatsApp to monitor your delivery status.
If your order is delayed beyond the estimated time, please get in touch with our customer support team for updates and assistance.
Shipping & Returns
Customers are responsible for return shipping costs unless the item is defective or sent in error.
No, items must be returned in their original condition, unused, and with all tags and packaging intact to qualify for a return.
Please get in touch with us immediately with photos of the issue. We will cover all shipping costs for replacements in such cases.
Payments
We accept various payment methods, including bank transfers, and cash on delivery within Pakistan.
Yes, we use secure payment gateways to ensure your information is protected during transactions.
Unfortunately, payment methods cannot be changed once the order is placed. For assistance, please contact customer support.
